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1 Year Limited Warranty

B1310 Spec Sheet - Single Door, Small Footprint

B1414S Spec Sheet - Compact Single Door Drop Slot Safe

B1519S Spec Sheet - Compact, Single Door, Deposit Slot Safe

B2020S Spec Sheet

B3018IC Spec Sheet - Single Door, Inner Compartment Safe

BSD Series - Intelligent Manual Drop Safe

Can I have a different lock than what is in the picture?

You can choose which lock that you would like for each safe on the product guide. 

Can my safe be installed while my site is under construction?

Yes, however, the floor, walls, electric and network must be in place. Additionally the parking lot must be paved and path to where unit will go must be clear.

Cash Management Safe Warranty

Commercial Safe Warranty

CS2820 Spech Sheet - 2 Drawer, 3 Deposit Slot Safe

Deposit Safe with Inner Compartment - BD2020WDIC

Do you have cash management safes?

You can contact our sales team and they would be happy to help you with this.We have several options that are available here. (hyperlink to smart safes)  

Do you have drop safes?

You can contact our sales team and they would be happy to help you with this. We have many

Do you offer international service?

Yes, we do, for more information call (866) 507-0279.

Does Cennox perform multi-site installations?

Yes, we recommend early planning and coordination with your operations team and our implementation team to ensure all special considerations are coordinated appropriately.

Does the solution offer the ability to create device location specific (or grouped) messaging to display immediate notification/bulletin for end user messaging? If so, please explain the functionality.

Yes, the safe level software includes a scrolling message center that is used for status, event notifications and messaging. This is located at the bottom of the touchscreen and is available at all times.

Fire + Burglary Safe Warranty

Frequently Asked Questions (SV2)

How do back office users access the software solution?

Full remote management via a web browser using a secure connection and login credentials. Capabilities include configuration changes, software revision and a robust business intelligence reporting platform (cash and activity level reporting).

How do I find basic safe instructions?

See our website or call our Service department for assistance at (800) 342-3033.

How is physical hardware/software maintenance performed (at device)?

Software maintenance is performed remotely via web services. Hardware maintenance can be accomplished through the dispatch of our Field Service Technicians. Reliability is enhanced by our ability to perform predictive maintenance based on metrics kept by the system.

How long does it take to get an intelligent safe, delivered and installed?

Approximately six weeks typically from the time your order is submitted and depending on stock levels.

How long does it take to have a traditional safe delivered and installed?

Between two and four weeks typically from the time your order is submitted and depending on stock levels.

How Cennox Helps the Frazier Museum thumbnail

How we help the Frazier Museum

Cennox Jacobi's Food Mart Video

How we helped Jacobi's Food Mart

How it's made thumbnail

How we make our Safes

I have a certain type of space. Would a safe fit into it?

You can contact our sales team, and they would be happy to help you with this. 

Mail Box Drop Safe - Dual Door - MB3020

MB2014 Spec Sheet - Single Door Mail Box Drop Safe

MB2720 Spec Sheet - Large, Single Door, Mail Box Drop Safe

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Our Under-the-Counter Cash Recycler

Questions to think about:

What are your most important documents? What would happen to your business if these documents were lost in a disaster? What are you doing to protect them? 

Remote Web Services Portal (SV2)

Retail Inventory Control Safe - B7248

RH2012 Spec Sheet

Summit Series - Note Deposit and Validating

Summit Series - SM1

What are these safes rated?

B C rating or fire proof.These ratings you can find in the product description of each safe. 

What are your hours of operation?

Our call center operates 24x7x365

What data is accessible to display to the customer?

All transaction and configuration based information is available, accessibility will be determined by role and entitlement based on user credentials.

What is required for my site to be ready for safe installation?

A designated spot for placement of your new safe, power and Ethernet outlets within 6ft of where unit will be placed. 

What is the process for a sync after an offline condition?

Once connection is re-established all locally stored information is pushed to the cloud, and all configuration data is pulled down. The safe synchronizes at configurable intervals – typically less than 5 minutes. The sync process has 4 steps: check for updates and commands; gather and report health and status metrics; report transactional events that the server(s) have not received yet; check and update configuration.

What is the process for Application software patching and configuration (e.g. User management, device configuration)?

Remote update process – the safe or other cash handling device checks into the server(s) periodically for updates. As currently deployed this happens every 5 minutes or less – the interval is configurable.